Support Plus Privacy Policy

Support Plus
5581 Hudson Industrial Parkway
PO Box 2599
Hudson, OH 44236-0099
Orders: 1-800-229-2910
Fax: 1-508-359-0139
E-Mail Us

What information is collected and how is it used when I visit Support Plus Online?
Our site automatically recognizes only the home server of visitors, not the personally identifiable e-mail address.

We may use this information to help diagnose problems with our server and to administer our Web site.

In addition, we aggregate information on the pages that consumers access or visit and use the information to improve the content of our Web page.

What are "Cookies" and how are they used?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.

We use cookies to record session information, such as items that consumers add to their shopping cart.

What information do you collect when I place an order, request a catalog or other information?
When placing an order for merchandise or for a catalog or general information, we request and collect as necessary your: e-mail address, name, street address, delivery address if different, City/Sate/Zip, telephone number and credit card number and expiration date ( orders only ).

How will Support Plus use the information I provide?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings from us, please contact us at the address, telephone numbers, Fax number or e-mail above and specify "Do Not Mail Support Plus" in your communication along with your exact name and address.

We occasionally make our customer list of postal addresses available to a select group of companies whose products you may find of interest. If you do not wish to receive mailings from other third party companies, please contact us at the address, telephone numbers, Fax number or e-mail above and specify "Do Not Rent Address to Third Party" in your communication along with your exact name and address.

We periodically email our customer list about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or click the link below.

Click here to unsubscribe

How will my telephone number be used?
Support Plus will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry.

On limited occasions, we may contact you to survey your shopping experience.

Telephone numbers are not shared with third parties.

How will my credit card number be used?
You credit card number and expiration are used to process your current transaction.

For your security and ours, we do not store credit card information on our online server.

Updates to our policy:
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to Opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Security
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.

Children
We sell items for purchase by adults; children under age 18 may purchase from Support Plus with the consent and involvement of a parent or guardian.