Support Plus Shopping Help
Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble,
please contact us.
First time at the Support Plus Web site?
This is my first time at the site, how do I use it?
What are your shipping rates and return policies?
Why should I sign up for an account?
Shopping and Checkout Questions
How do I shop on this site?
What is Express Order?
How do I change quantities?
How do I return or exchange Support Plus items?
What credit cards do you accept?
Can you bill me and send my gift to a different address?
Can I ship a single order to multiple addresses?
How do you handle orders outside the USA?
What are your shipping rates and return policies?
Can I redeem coupons online?
Security and Privacy Questions
I'm worried about credit card fraud. Is this site secure?
What if I don't want to pay by credit card?
What is your privacy policy?
How do I unsubscribe from your e-mail list?
Delivery Questions and Price Guarantee
What are your shipping & processing rates?
Delivery to Canada and other foreign countries
Returns and Exchanges
Money Back Guarantee
Duplicate Catalogs
Mailing Lists
Contacting and Visiting Support Plus
Where are you located/What is your address and phone number?
What are your business hours?
Support Plus New Account Setup Questions
What are Support Plus "accounts" for?
How do I sign up for an account?
Is my credit information kept in my account?
What if I don't want my information stored (don't want an account)?
Trouble with your Support Plus Account?
I've ordered from you before, why can't I log in?
I set up an account previously, but I can't remember my password
My e-mail address has changed, what do I do?
When I try to enter my e-mail address, it tells me "User does not exist"
I keep getting "The password you supplied is incorrect" when it is the same password I used to sign up with!
Can I just bypass this and get on with my order?
Site trouble? (and misc. questions)
I'm having trouble placing an order, what's the problem?
What are cookies?
What browsers work best with this site?
Whom do I contact if I'm still having trouble?
Who put this site together?
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