For Phone Orders and
Customer Service call:
Support Plus Shipping & Processing
Ohio Delivery: Add applicable local sales tax.
Massachusetts Delivery: Add applicable local sales tax.
How to Order:
By Phone 1-800-229-2910 Anytime
By Internet: http://www.supportplus.com
By Fax 1-800-950-9569
8:30 a.m. to 10:00 p.m. ET, Monday through Friday
9:00 a.m. to 3:00 p.m. ET Saturday
We're very proud of our devoted Customer Service group. All are well-trained, they know our products and they truly enjoy serving our customers. Call during office hours for assistance. By email: Click here to e-mail us
Support Plus Guarantee
If any purchase fails to satisfy you, simply return it within 120 days in its original condition for merchandise refund or exchange. Credit card refunds may take several weeks depending on your billing cycle. Shipping charges are non-refundable unless there was an error on our part. We will pay costs to reship your size or color exchange. Please test your new shoes on a soft, carpeted surface. We cannot accept any shoes that show signs of wear or are scuffed.
Mailing List Privacy: We occasionally share our names and addresses with carefully screened companies who offer products we feel might interest you. If you would prefer not to recive such mailings, please copy your mailing label exactly and mail to:
Support Plus, 5581 Hudson Industrial Parkway, PO Box 2599,
Hudson, Ohio 44236-0099.
ATTN:Customer Preference Service
or call Customer Service at 1-866-553-8875. Please provide your Phone Number and Email address if you have one. This information will only be used to contact you concerning questions about your order. By providing your email address, you will receive shipping notification and be the first to hear about our special promotions and new items. We never allow your phone number or email data to be used by others.
Descriptive, typographic, pricing, and photographic errors are subject to correction. Item prices and delivery charges in this catalog supersede all previous catalogs. We reserve the right to correct pricing or printing errors.
Shipping & Processing
Standard Delivery U.S.A.:
We use FedEx Ground, UPS Ground and the U.S. Postal Service to ship most orders. Standard delivery fees for shipping and processing are located on the order form. Allow 7-10 business days from receipt of order for delivery. If there is any delay, you will be notified. Items (most shoe orders) that are shipped directly from our vendor may take 4-6 weeks. Please supply a street address for delivery. PO, APO, FPO addresses contact Customer Service.
Standard Delivery International:
Call 1-866-553-8875. We ship via Air Parcel Post from the U.S. Postal Service. For each delivery address your account will be charged actual postage plus standard shipping and processing. All prices are in U.S. dollars and payable in U.S. funds only. Duties and taxes are the customer's responsibility. Some products cannot be shipped outside the U.S.A. Delivery to U.S. Territories, Alaska, Hawaii and Canada may require 2 - 4 weeks from the date of order for delivery. Other international addresses may require 6 - 8 weeks from the date of the order for delivery.
Delivery of Large or Heavy Items U.S.A.:
Because some items require special packaging or processing to protect against damage, additional costs are incurred. This amount appears in (parentheses) after the retail price and should be added to the standard shipping and processing fee or you will be notified by Customer Service. U.S. territories, Alaska & Hawaii, please contact Customer Service. Restrictions may apply. Delivery to street address in U.S.A. only.
For Rush, 2-Day or Overnight Delivery:
Available to 48 Mainland states for most in-stock items. Add fees to standard shipping and processing for each address. See table above for pricing for express services. Overnight available to Alaska and Hawaii for a total shipping and processing fee of $45.00. (Next business day if received by 12 noon EST.)
Upon receipt, your check may be converted into an electronic debit and processed according to Federal Reserve rules. Receipt of the check will be deemed to be your authorization for an Automated Clearing House debit entry to your account, which likely will be posted to your account the following day. If your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a legal limit of a processing fee as per state law.
COLORADO, OKLAHOMA, SOUTH DAKOTA, TENNESSEE & VERMONT SALES TAX:
For those customers purchasing from us and shipping to Colorado, Oklahoma, South Dakota, Tennessee, or Vermont:
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by March 31st. This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.
For South Dakota purchasers, the tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.
Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue's Website at https://apps.tn.gov/usetax.
For Vermont purchasers, the tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.
INVENTORY AVAILABILITY: Although we do our best to communicate our inventory availability during your shopping experience, there may be some instances where, as the order is being processed, we may need to adjust the status of your order. In some cases, we may need to cancel items from your order if they are discontinued and we have none in stock to ship. We apologize for any inconvenience this practice may cause you. Please know we are constantly working to improve our website functionality. We thank you for your business.
Charges are for each Ship To address and include shipping, processing and insurance.
To Discuss your Order: Please call 1-866-553-8875 to speak with Customer Service.
8:30 a.m. to 10:00 p.m. ET, Monday through Friday
9:00 a.m. to 3:00 p.m. ET Saturday.